Feeling a little Emotional

I hate it when people who are supposed to be nice and helpful are mean. I have this problem all the time - whenever I call a doctors office to make an appointment more often than not the person making the appointment is mean. I dread making appointments because I know what is coming. Today I snuck off to a conference room to schedule my 8 week ultrasound. Now, I've never done this before so I have no clue what I am doing. My Ob/gyn sends me a huge packet of stuff which includes a RX for an ultrasound to be done at 8 weeks. So I figure - okay call the hospital to schedule an ultrasound. Seems logical right? Well, first I was passed around to many different departments and when I finally got to whom I needed to speak to she yelled at me. Why didn't your doctor send in the form? I have the script right here. Well I need your doctor to send in the form before we can see you.
I don't know what the form is but I am not sure I even want to go to this hospital to have it if they are going to be mean. I've never done this before don't be mean to me!!
Then shortly after that my husband calls me and asks if I can take the dog to the vet - which is totally fine - but the way he said it just threw me over the edge and I started crying. Wow what a baby! Is this what I have to look forward to??